12000BTU Rooftop Motorhome Parking Air Conditioner

Q1: What are your standard packaging terms?
A: Our standard packaging consists of neutral white boxes and brown cartons. For clients with licensed patents, we offer the option of branded packaging upon receipt of a formal authorization letter.

Q2: What are your preferred payment terms?

A: Typically, we request payment via 100% T/T in advance. This helps us arrange production efficiently and ensure a smooth and timely process for your order. 

Q3: What are your delivery terms?
A: We offer flexible delivery terms to accommodate your logistics preferences, including EXW, FOB, CFR, CIF, and DDU. The most suitable option can be determined based on your specific needs and experience.

Q4: How do you manage delivery times to ensure punctuality?
A: To ensure a smooth process, we initiate production upon receipt of payment, with a typical lead time of 30 to 60 days. We guarantee to confirm the exact timeline once we review your order details, as it varies by product type and quantity.

Q5: What is the warranty period for your products?

A: We provide a standard 12-month (1-year) warranty on all products, effective from the date of purchase.
Warranty Coverage Details
What’s Covered
✅ Included:
All material or workmanship defects under normal use (e.g., motor failure, refrigerant leaks)
Free repair or replacement (with valid proof of purchase)
❌ Not Covered:
Damage caused by misuse, improper installation, or external factors (e.g., power surges)
Failures due to natural disasters or force majeure

Q6: What is your policy on samples?
A:

• Availability: Samples are available for items currently in stock.
• Cost: The customer bears the cost of the sample and express shipping.

Q7: How do you ensure the quality of goods upon delivery?
A: Yes, we guarantee it. To ensure you receive defect-free products, we implement a 100% testing policy for every order before shipment. This final check is a core part of our commitment to quality.

Q8: How do you maintain long-term and productive partnerships with your clients?
A: We build lasting relationships on a dual foundation of tangible value and genuine partnership. First, we consistently deliver high-quality products at competitive prices, ensuring significant customer benefits—a value proposition validated by positive market feedback. Second, we treat every client with sincere respect, aiming not just to complete transactions, but to build trusted, long-term collaborations as reliable partners.